Which document confirms the terms and conditions for a rental?

The rental agreement is the document that lays out the terms and conditions of the rental process. It is a legal contract between the customer and the rental car company, detailing important information such as rental period, fees, insurance coverage, mileage limitations, and the responsibilities of both parties. This document ensures that both the customer and the rental company are on the same page regarding the expectations and obligations involved in the rental transaction.

In contrast, the insurance policy typically outlines coverage options and conditions for the rental vehicle but doesn't confirm the specifics of the rental arrangement itself. A customer feedback form is used to gather opinions and experiences after the rental service has been used, making it not relevant to the initial terms. The delivery receipt serves to acknowledge the receipt of the vehicle and may list some details about the condition and fuel level, but it does not encompass all the terms and conditions of the rental. Thus, the rental agreement is the most comprehensive source that establishes the fundamental aspects of the rental process.