What should customers do if they forget personal items in the rental?

When customers forget personal items in their rental car, the most effective course of action is to report the lost items to the branch for potential recovery. This is because rental agencies like Enterprise often have procedures in place for dealing with lost items. By informing the branch, customers can provide details about the items and potentially reclaim them if they are found during the normal cleaning or inspection of the vehicle.

Reporting the items allows the rental agency to keep an eye out for any items left behind and increases the chances of recovery. Many rental branches maintain a lost and found system specifically for this purpose, which helps manage items that have been left behind by customers.

Returning to the rental site immediately might be impractical, especially if significant time has passed or if traveling back is inconvenient. Assuming that the items are lost without taking action neglects the possibility that the items could still be recovered if reported. Notifying local police is not typically necessary for items simply forgotten in a rental car, as this should primarily be handled by the rental agency.