What information is confirmed during the phone interaction with customers?

During the phone interaction with customers, confirming the customer's address and phone number is crucial for several reasons. It ensures that the rental company has accurate contact information to reach the customer for any necessary updates or notifications regarding their reservation. Additionally, having the correct address is important for any potential delivery services or to verify the customer's identity. Accurate contact details help in streamlining the rental process and can aid in troubleshooting any issues that may arise.

While information like rental pricing options, available vehicle types, and insurance coverage details are important parts of the overall rental agreement, the verification of the customer's personal details takes precedence in initial interactions to ensure a smooth and efficient process.