How often should employees complete training on safety and customer service?

Regular training on safety and customer service is essential for maintaining high standards within an organization like Enterprise. Conducting such training regularly, often on an annual basis, ensures that employees are consistently updated on best practices, company policies, and any changes in regulations or procedures that may occur over time. This frequency helps reinforce the importance of these crucial areas in employee performance and customer interactions.

In the context of safety, frequent training helps to minimize risks and incidents, keeping both employees and customers safe. It also promotes a culture of continuous improvement and accountability. For customer service, regular training allows employees to enhance their skills, adapt to changing customer expectations, and effectively handle new challenges, which can lead to higher customer satisfaction and loyalty.

The other options fall short because they either limit the training frequency to an inadequate time frame or suggest training only during the initial onboarding phase, failing to account for the ongoing nature of learning and improvement necessary in a dynamic customer service environment.